Contact support
Learn how to reach a human at alfred_, often the founder, by email or in-app, and what details to include so your question gets answered fast.
We’re a small team — emails reach a human (often the founder) and get answered fast.
How to reach us
- General questions — connor@get-alfred.ai
- Bug reports — say “report this as a bug” in alfred_ Web Chat or SMS, or email support@get-alfred.ai
- Security issues — security@get-alfred.ai — within 24 hours
- Billing — connor@get-alfred.ai
- Press / partnerships — connor@get-alfred.ai
For the fastest response
Include:
- Your account email
- A short description of what’s happening
- What you expected to happen
- (For bugs) the time it happened and which surface (Web Chat / SMS / email)
- (For bugs) “report this as a bug” inside alfred_ adds debug context automatically
Reporting bugs from inside alfred_
The fastest path. Just say:
report this as a bug — [what’s wrong]
alfred_ captures the relevant context (the conversation that led to the bug, your account info, the time) and files the report. We see it the same hour.
Status page
For active incidents: status.get-alfred.ai. Subscribe there for outage notifications.