Troubleshooting

Start here: your accounts

Open Settings → Connected Accounts. If an account says it needs attention, click Reconnect. This is the usual fix when mail stops arriving, the calendar looks empty, or booking links show no times. Sign-ins usually expire after a password change.

By symptom

Symptom	Check
No morning brief	The time, days and channel on Routines → Morning brief; your quiet hours; and that Texts from alfred_ is on under Settings → Notifications.
alfred_ won’t text me	Your phone is saved in Settings → Preferences and you’ve texted alfred_ once from it. See Text messages.
A routine didn’t run, or failed	Open it on Routines to see its recent runs and what it sent. Check that its accounts are connected, and your credits on Settings → Plan & Billing.
An email isn’t on my follow-up list	It joins after a working day. See Follow-up tracking.
An answer misses an email	Check the account is connected, then ask again with the sender’s name.
Outlook says “Need admin approval”	See Microsoft 365 admin approval.
Google says “This app is blocked”	Your Workspace admin restricts third-party apps. See Gmail.
A meeting shows at the wrong time	Check your time zone under Settings → Preferences.

Common questions

Will alfred_ send email without my approval? An email you ask alfred_ to write is shown to you first and goes only when you approve it. The exceptions are automations you set up yourself: an email rule that forwards mail, or a routine you’ve told to send without asking.

Does alfred_ train on my email? No. Your email isn’t used to train alfred_ or any third-party model.

Can I connect more than one inbox? Yes: up to six Gmail and Outlook accounts, in any mix, plus IMAP mailboxes and iCloud calendars.

Is there a phone app? Yes, for iPhone. You can also text alfred_ from any phone.

Still stuck

Say “report this as a bug” to alfred_ in chat or by text. It files the report with the conversation that led to it. Or see Contact support.