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Teams

Sharing & permissions

On a team, each person's mail is private to them. A teammate can choose to share it, choose whether others may only read it or also reply, and stop at any time. Every read and send is logged.

On this page

Who can see what

The owner of the mail A teammate given access Everyone else on the team
Before sharing Everything Nothing Nothing
After sharing to read Everything, plus the access log Opens the shared mail in Shared inboxes Nothing
After sharing to read and send Everything, plus the access log Can also reply, reply all and forward, from the owner’s account Nothing
Chats with alfred_, texts, tasks, routines Private Not shared Not shared

Sharing covers mail only.

How sharing starts

  1. An admin asks

    From the Members page of the admin console, an admin can Ask to share.

  2. The teammate decides

    Only the teammate can turn sharing on, and they choose whether the people given access can only read, or can also send.

  3. Shared inboxes

    People given access open the shared mail in Shared inboxes: everyone who shares, or one person at a time, with search and folders like a normal inbox.

The access log

Every read and every send through a shared inbox is logged under the name of the person who did it. The teammate whose mail it is can see the log.

Stopping

The teammate can stop sharing at any time. Access ends right away.

What sharing doesn’t do

  • It doesn’t give anyone a teammate’s password or sign-in.
  • It doesn’t share chats with alfred_, texts, tasks or routines.
  • Sharing one person’s mail doesn’t share anyone else’s.

A shared inbox in alfred_ is different from a team address in Gmail or Outlook, like support@, which belongs to the team rather than to one person.

All pages

Common questions

Connect OutlookConnect your toolsReply to a client by textEmailWho owes me a replyEmailCreate a routineRoutinesStop texts at nightPreferences