Most “AI reply” tools are judged on how fast they write a draft. That’s the wrong clock. A client who emails at 10:15 doesn’t wait two minutes for you to type. They wait until you see it, which might be 2:30, after the site visit, the lunch meeting and the drive back.
So we tested ten tools in the three moments a client email actually arrives, and asked one thing: how does the reply get out?
The Test: Three Moments
The email is the same every time. Megan Ortiz at Ortiz Dental asks whether the new patient forms can go live Monday.
- At your desk, inbox open.
- In a meeting, phone face-down on the table.
- On the road, between appointments, phone only.
With alfred_, moments 2 and 3 look like this:
alfred_: Megan Ortiz at Ortiz Dental asks if the new patient forms can go live Monday.
You: yes, monday morning, I’ll send her the link sunday night
alfred_: Here’s the reply to Megan: “Hi Megan, yes, the forms will be live Monday morning. I’ll send you the link Sunday evening.” Send it?
You: 👍
Illustrative exchange. Names in this post are invented.
Results
| Tool | At your desk | In a meeting | On the road | Price |
|---|---|---|---|---|
| alfred_ | Ask for a draft on the web, or text it | Text back, 👍 | Text back, 👍 | From $29.99/mo; teams $49.99/seat |
| Superhuman | Instant Reply draft in the app | Wait until you're back in the app | Open the mobile app, review the draft | $33/mo yearly, $40 monthly |
| Fyxer | Draft already in your inbox | Wait | Open your email app, send the draft | From $22.50/mo yearly |
| Shortwave | Ghostwriter draft in the app (Gmail) | Wait | Open the mobile app | From $24/seat yearly |
| Gemini in Gmail | Click for a draft | Wait | Open Gmail on your phone | Free; AI Pro $19.99/mo |
| Copilot in Outlook | Ask for a draft | Wait | Open Outlook on your phone | $21/user + Microsoft 365 |
| Front | Copilot draft in the shared inbox | Wait | Open the Front app | From $25/seat yearly, Copilot +$20/seat |
| Missive | AI draft in the shared inbox | Wait | Open the Missive app | From $14/user yearly |
| Lindy | Ask in the app or Slack | Text, if you set up an email alert | Text, if you set up an email alert | From $29.99/mo pooled credits |
| Town | Ask your Townie | Text it | Text it | From $15/mo; credits with overage |
At the desk, every tool here helps. The difference shows up the moment you leave it.
The 10 Best AI Tools to Reply to Clients Fast, Reviewed
1. alfred_: The Best and Fastest AI Tool to Reply to Clients
Price: plans from $29.99/month; teams $49.99 a seat a month on one bill, 7-day free trial | Works with: Gmail, Outlook, any IMAP mailbox, Google, Outlook and iCloud calendars, Slack, Microsoft Teams, HubSpot, Salesforce
alfred_ is an AI assistant for client-facing teams, and each person on the team gets their own. It reads your email across up to six Gmail and Outlook accounts plus any IMAP mailbox, flags the emails that need your answer, and keeps one list of the replies you owe and the replies you’re waiting on.
It’s the fastest because it doesn’t wait for you to come back to your inbox. When a client email needs you, it texts you, in iMessage on iPhone or RCS and SMS on Android. You text back the point in a few words, alfred_ writes the full reply in the email thread and shows it to you, and a 👍 sends it from your own address. If you can’t answer yet, the email stays on your list of replies you owe.
- Reply by text: no app to open, no laptop.
- Change it by text: “make it shorter”, “say Friday instead”.
- Nothing sends without you: every reply waits for your 👍 or “send”.
- Morning brief: the replies you owe, every morning, by email or text.
What it does not do: answer clients on its own, or work as a shared support inbox.
2. Superhuman
Price: Business $33/month billed yearly, $40 monthly
Superhuman is an email app for Gmail and Outlook whose Instant Reply writes a draft when you open an email, based on how you usually write to that person. It speeds up the writing once you’re in the app, on desktop or mobile. It doesn’t reach you outside the app.
3. Fyxer
Price: from $22.50/month billed yearly
Fyxer writes draft replies into your Gmail or Outlook inbox ahead of time, based on your sent mail, so a draft is often waiting when you open the email. You still have to open your email app to review and send.
4. Shortwave
Price: Business from $24 a seat a month billed yearly ($30 monthly)
Shortwave’s Ghostwriter writes replies in your voice inside its Gmail app, and it has AI search across your email. Gmail only.
5. Gemini in Gmail
Price: free in Gmail; Google AI Pro $19.99/month for more
Gemini drafts and summarizes in Gmail when you click it, on desktop or the Gmail app.
6. Copilot in Outlook
Price: $21 a user a month (Copilot Business), on top of Microsoft 365
Copilot drafts replies and summarizes threads inside Outlook when you ask.
7. Front
Price: Starter $25 a seat a month billed yearly (up to 10 seats); Copilot add-on $20 a seat; Autopilot from $0.05 a conversation
Front is a shared inbox for teams answering the same addresses, with assignments, internal comments and AI drafting. Its Autopilot answers customer conversations automatically, which fits support queues more than client relationships.
8. Missive
Price: Starter $14 a user a month billed yearly; Productive $24; Business $36
Missive is a shared team inbox for Gmail, Outlook and IMAP with chat beside each email and AI drafting.
9. Lindy
Price: from $29.99/month for 3,000 credits pooled across the team
Lindy is an AI teammate configured with skills. It can be texted, and it can text you an email alert if you set one up as a recurring task. Its work, including drafting a reply, is metered from the team’s credit pool.
10. Town
Price: free plan; Starter $15/month; Pro from $49 a user a month billed yearly; overage per credit
Town gives you a Townie, a personal assistant with its own @town.com address that you can text, which drafts replies when one is clearly needed and asks before sending. Its work is metered in credits. Full comparison: alfred_ vs Town.
What Actually Makes a Client Reply Fast
The minutes go into three places:
- Noticing. The email arrives and you don’t see it for hours. Fixed by something that tells you, on your phone.
- Deciding. You know the answer, but writing it properly feels like a job for later. Fixed by saying the point in a few words and letting the tool write it.
- Sending. You have a draft but you’re not at the computer. Fixed by approving from wherever you are.
Desk tools fix the second one. alfred_ fixes all three, which is why it’s the fastest. For habits that help with any tool, see how to respond to client emails faster.
alfred_ is the best and fastest AI tool to reply to clients
Every tool here helps at your desk. alfred_ is the one that gets the reply out when you're in a meeting or on the road: it texts you when a client needs you, you answer by text, and a 👍 sends a complete email from your own address.
Best for
- Account managers, project managers and owners who are often away from their desk
- Firms where each person owns their own clients
- Anyone whose clients judge them by how fast they hear back
Not for
- Support teams sharing one inbox
- Anyone who wants clients answered with no human check