For law firms
Clients shouldn't have to askfor a status update.
alfred_ gives every attorney and paralegal an assistant that keeps the client and counsel emails they owe in one list, and answers "where does this stand?" from their own mail.
Gmail
OutlookAny IMAP inboxUp to six accounts, one listClients expect an answer the same hour.Your team has more to keep track of than ever.
- 01
Their other vendors reply fast now.
A two-day reply reads as "they don't care."
- 02
Every call ends in a summary full of promises.
Nobody owns turning them into done.
- 03
More accounts, same team.
You're expected to grow the account list without adding coordinators.
Client work used to slip once in a while. Now it slips every week, and the client notices first.
Standups, spreadsheets and the CRMall depend on someone remembering.
- Ask each rep in standupIt's from memory, and you become the bottleneck.
- A coordinator with a spreadsheetStale by noon, and it leaves when they do.
- The CRMIt shows what someone typed, not what the client asked.
- ChatGPT or CopilotIt answers when someone asks. Your problem is what nobody asked about.
- Hire another personIt adds another inbox with the same blind spot.
Every matter,one list of what's owed.
- Clients waiting. Every client email that needs an answer, longest wait first.
- Opposing counsel. Proposed dates and drafts you still owe a reply on.
- Deadlines. A date that matters, and what happens if it slips.
- Ask by matter. "What did we last send Pruitt?" answered with the emails behind it.
One client question, start to finish.Nothing reaches the client until you press send.
- 01
A client asks.
Dana Pruitt wants to know where her matter stands.
- 02
It's on the list.
The reply you owe sits on top, with how long she's waited.
- 03
Ask where it stands.
It answers from your mail, with the emails behind every line.
- 04
You send the update.
It drafts the reply. You review it and press send.
In court, by text.Know who's waiting at the break.
A text says which clients are waiting and what they asked. Answer by text, and nothing sends without your yes.
Built inside a client services team. Nothing goes out without your OK.
Used by people at 250+ businessesAgencies, law firms, contractors, real estate firms and accounting practices
You approve, alfred_ does the typing.
Nothing reaches a client until you press send.
Each teammate stays in control.
Nobody sees anyone's mail unless that person turns it on, and every look is logged where they can see it.
It shows its work.
Every answer points to the email it came from. If there's no evidence something got done, it says so.
Independently assessed.
A CASA Tier 2 security assessment, for Google's review. Your inbox stays in Gmail or Outlook.
Does each attorney get their own assistant?
Yes. On the team plan every attorney and paralegal gets their own alfred_, in their own email and calendar, on one firm bill.
Who can see a client's emails?
Only with their OK. A teammate can let a coordinator see and answer their client email. Only they can turn it on, and every look is logged where they can see it.
Will it send anything to a client on its own?
No. alfred_ drafts the reply when you ask and shows it to you first. Email goes out when you send it, or from a rule you set up.
Does it work with Outlook and Microsoft 365?
Gmail (including Google Workspace), Outlook (including Microsoft 365), iCloud and any inbox that signs in with IMAP. Up to six accounts a person, on one list.
How is client email kept secure?
Connect with Google or Microsoft and alfred_ never sees your password. It has passed a CASA Tier 2 security assessment for Google's review, and nobody sees anyone's mail unless that person turns it on.