For agencies
Know which client is waitingbefore they email the owner.
Your account managers each keep their clients in their own inbox. alfred_ gives every one of them an assistant that keeps track of who's waiting.
Gmail
OutlookAny IMAP inboxUp to six accounts, one listClients expect an answer the same hour.Your team has more to keep track of than ever.
- 01
Their other vendors reply fast now.
A two-day reply reads as "they don't care."
- 02
Every call ends in a summary full of promises.
Nobody owns turning them into done.
- 03
More accounts, same team.
You're expected to grow the account list without adding coordinators.
Client work used to slip once in a while. Now it slips every week, and the client notices first.
Standups, spreadsheets and the CRMall depend on someone remembering.
- Ask each rep in standupIt's from memory, and you become the bottleneck.
- A coordinator with a spreadsheetStale by noon, and it leaves when they do.
- The CRMIt shows what someone typed, not what the client asked.
- ChatGPT or CopilotIt answers when someone asks. Your problem is what nobody asked about.
- Hire another personIt adds another inbox with the same blind spot.
Every account manager,their own assistant.
- Replies they owe. Every client email that needs an answer, longest wait first.
- Waiting on the client. The approvals and assets they're still chasing.
- Away from the desk. A text says who's waiting, and they answer by text.
- Ask by account. "Where are we with Harbor?" answered from their mail, with the emails behind it.
One client request, start to finish.Nothing reaches the client until your rep says send.
- 01
The client asks.
Harbor wants the revised timeline before Friday's call.
- 02
It's on the rep's list.
The reply they owe sits on top until it's sent.
- 03
A text, if they're out.
In a shoot or a meeting, alfred_ texts them who's waiting.
- 04
They say send.
The reply goes out after they OK it, and comes off the list.
Your reps don't change how they work.You stop having to ask.
Away from the desk, it texts them who's waiting. They answer by text, say send, and it's sent.
Built inside a client services team. Nothing goes out without your OK.
Used by people at 250+ businessesAgencies, law firms, contractors, real estate firms and accounting practices
You approve, alfred_ does the typing.
Nothing reaches a client until you press send.
Each teammate stays in control.
Nobody sees anyone's mail unless that person turns it on, and every look is logged where they can see it.
It shows its work.
Every answer points to the email it came from. If there's no evidence something got done, it says so.
Independently assessed.
A CASA Tier 2 security assessment, for Google's review. Your inbox stays in Gmail or Outlook.
Does each account manager get their own assistant?
Yes. On the team plan every teammate gets their own alfred_, in their own email and calendar, on one company bill.
Can I see where a teammate's clients stand?
Only with their OK. A teammate can let a coordinator see and answer their client email. Only they can turn it on, and every look is logged where they can see it.
We use Gmail and Outlook. Does that work?
Gmail (including Google Workspace), Outlook (including Microsoft 365), iCloud and any inbox that signs in with IMAP. Up to six accounts a person, on one list.
Will it send anything to a client on its own?
No. alfred_ drafts the reply when you ask and shows it to you first. Email goes out when you send it, or from a rule you set up.
What about client Slack channels?
Connect Slack or Teams and alfred_ reads them alongside your email, so "where are we with Harbor?" covers both. It changes nothing in them unless you allow it.