How can we help?
Cancel, update billing, or get unstuck. If you can't find what you need below, message the founder directly. We respond within 24 hours.
Self-serve
Cancel your subscription
Sign in at get-alfred.ai/billing and open the Stripe Customer Portal to cancel. Access continues until the end of your billing period.
Manage billingDownload invoices or update payment
View past invoices, change your payment method, or switch plans through the Stripe Customer Portal. Works even if your subscription has already ended.
Manage billingExport or delete your data
Export all of your alfred_ data, or permanently delete your account. Personal data is removed within 30 days of deletion.
Open SettingsCan't sign in?
Reset your password, or use the same method (Google, Microsoft, or email) you originally signed up with.
Reset passwordTroubleshooting
Your OAuth token may have expired. Go to Settings, Accounts, disconnect the affected email account, and reconnect it. If the issue continues, message us below with the account email and we'll investigate.
Sign in with the exact method you signed up with (Google / Microsoft / email). If you have multiple Google accounts, make sure the right one is active in your browser. To view past invoices or check your subscription status directly, go to get-alfred.ai/billing. If you're still stuck, email connor@get-alfred.ai with the email on your receipt and we'll resolve it.
Sign in at get-alfred.ai/billing with the email that was on your subscription. From there, click 'Open Stripe Customer Portal' to download every past invoice. This works whether your subscription is active, canceling, or already ended.
Your organization's Microsoft tenant requires an IT admin to approve third-party apps. Share get-alfred.ai/admin-consent with your IT team, or sign up with a personal Microsoft or Google account.
Try a hard refresh (Ctrl+Shift+R or Cmd+Shift+R), then clear your browser cache for get-alfred.ai. Chrome, Edge, and Safari are the best-supported browsers. If it still fails, message us with a screenshot.
Check Settings, Notifications to confirm SMS and email delivery are enabled and your phone/email are correct. SMS briefs send at 7am local time. Check your spam folder for email briefs.
alfred_ drafts replies for emails that need a response. Newsletters, notifications, and no-reply messages are skipped intentionally. If you expected a draft and didn't get one, send us the email subject and we'll take a look.
- Open a support case
- Email connor@get-alfred.ai. There is no form to fill in: your message opens the case and every reply stays on the same thread.
- Support email
- connor@get-alfred.ai
- Knowledge base
- The Help Center covers setup, triage, calendar, billing, and each integration, including Zoom.
- Support hours
- Monday to Friday, 9am to 6pm Eastern Time.
- First response
- Within 24 hours of receipt, and usually within a few hours during support hours.
- Phone and live chat
- Not offered. Email is the single support channel, and it reaches the founder rather than a queue.
Looking for documentation?
How triage works, Daily Brief, calendar, privacy, all in the Help Center.