Needs you
Know who's waitingbefore your boss does.
One list of what needs you, across every inbox: replies you owe, deadlines, money, invites. It comes off when it's handled.
Gmail
OutlookAny IMAP inboxUp to six accounts, one listClients expect an answer the same hour.Your team has more to keep track of than ever.
- 01
Their other vendors reply fast now.
A two-day reply reads as "they don't care."
- 02
Every call ends in a summary full of promises.
Nobody owns turning them into done.
- 03
More accounts, same team.
You're expected to grow the account list without adding coordinators.
Client work used to slip once in a while. Now it slips every week, and the client notices first.
Standups, spreadsheets and the CRMall depend on someone remembering.
- Ask each rep in standupIt's from memory, and you become the bottleneck.
- A coordinator with a spreadsheetStale by noon, and it leaves when they do.
- The CRMIt shows what someone typed, not what the client asked.
- ChatGPT or CopilotIt answers when someone asks. Your problem is what nobody asked about.
- Hire another personIt adds another inbox with the same blind spot.
It catches what you'd hate to miss.Not just replies.
- Replies you owe. A client or colleague is waiting on your answer.
- Deadlines. A date that matters, and what happens if it slips.
- Money and legal. Invoices, payments, contracts and notices.
- Invites and plans. Meetings to answer, events to put on your calendar.
One client, start to finish.Nothing reaches the client until you say send.
- 01
A client is waiting.
Ray Okafor at Northwind asked for a call back. It goes on the list of what needs you.
- 02
It texts you.
Away from your desk, a text says who's waiting and that your draft isn't sent.
- 03
Say send.
"Finish the Crestline one and send it." It shows you the finished draft first.
- 04
It comes off the list.
You say send, it's sent, and the thread comes off what needs you.
Built inside a client services team. Nothing goes out without your OK.
Used by people at 250+ businessesAgencies, law firms, contractors, real estate firms and accounting practices
You approve, alfred_ does the typing.
Nothing reaches a client until you press send.
Each teammate stays in control.
Nobody sees anyone's mail unless that person turns it on, and every look is logged where they can see it.
It shows its work.
Every answer points to the email it came from. If there's no evidence something got done, it says so.
Independently assessed.
A CASA Tier 2 security assessment, for Google's review. Your inbox stays in Gmail or Outlook.
What goes on Needs you?
Anything in your email you'd be upset to miss: a reply you owe, a deadline, money or a contract, an invite, or someone important waiting. Newsletters and receipts stay off it.
How does alfred_ decide what needs me?
It reads each new email with the thread around it and asks whether you would be upset to miss it. If you would, it goes on your list with a line saying why. Your rules count too: mail from a sender you keep on top lands there.
Does it come off when I handle it?
Yes. Reply to the thread, add it as a to-do, or dismiss it, and it comes off your list.
Can I tell it a sender always matters?
Yes. Make a rule that keeps a sender on top, and their mail goes on Needs you.
Which accounts does it read?
Gmail (including Google Workspace), Outlook (including Microsoft 365), iCloud and any inbox that signs in with IMAP. Up to six accounts, on one list.
Does alfred_ send anything for me?
Only when you tell it to. Email goes out when you send it, when you ask alfred_ to send one, or from a rule you set up.
Is Needs you on my phone?
Yes. The same list is in the iPhone app, and your morning text tells you what needs you that day.